Client Overview

Facility Type: Higher Education – University Campus
Location: Washington, D.C.
Scope: Academic Buildings, Dormitories, and Common Areas
Campus Population: 12,000+ students, faculty, and staff

The Challenge

A major university in Washington, D.C. sought a janitorial partner capable of maintaining cleanliness and compliance across its large, high-traffic campus. The institution faced multiple operational challenges, including:

• Inconsistent cleanliness levels across academic and residential buildings

• Gaps in disinfection protocols, particularly in high-touch and shared spaces

• Limited readiness for COVID-era health and sanitization requirements

• Difficulty scaling janitorial staffing during peak campus periods such as move-in, exams, and special events

The facilities leadership required a responsive, professional janitorial provider experienced in large-scale educational environments and committed to maintaining a safe, healthy, and efficient learning atmosphere.

The Planned Companies Solution

Planned Companies implemented a customized, campus-wide cleaning program designed to ensure consistency, safety, and operational efficiency across all university facilities.

Our solution included:

1. Campus-Wide Janitorial Deployment

• Assigned a dedicated, on-site management team to oversee daily operations

• Deployed mobile custodial crews to respond quickly to service requests

• Structured coverage plans for classrooms, offices, dormitories, and student centers to ensure full campus coverage

2. Disinfection and Sanitization Upgrades

• Introduced electrostatic disinfection systems for large academic and residential buildings

• Established high-frequency cleaning rotations for restrooms, elevators, and other high-touch areas

• Integrated eco-friendly cleaning products to support sustainability and LEED certification initiatives

3. Specialized Dormitory & Student Housing Services

• Delivered routine room, hallway, and common area cleaning across residence halls

• Implemented rapid-response disinfection during flu season, move-in periods, and high-occupancy events

• Supported student housing with extended-hour cleaning crews to maintain round-the-clock readiness

4. Real-Time Oversight & Quality Assurance

• Utilized Planned’s proprietary task management and quality control systems for real-time accountability

• Employed a multi-layered supervision model with field inspections and daily reporting

• Conducted monthly performance reviews with campus operations teams to ensure continuous improvement

Results

Through a scalable, technology-supported cleaning program, the university achieved measurable improvements in:

• Campus cleanliness and safety compliance

• Student and staff satisfaction ratings

• Operational efficiency and service responsiveness

• Sustainability through green cleaning initiatives

Summary

Planned Companies continues to support this leading Washington, D.C. university with a comprehensive janitorial and disinfection program tailored for higher education environments. Our solution combines trained personnel, innovative cleaning technologies, and proactive management oversight — ensuring a consistently clean, safe, and healthy campus for students, staff, and visitors alike.